• Category: Technology

Client Overview

  • Client: UK Local Government Council                    Industry: Public Sector
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  • Project: Full SAP SuccessFactors Suite Implementation – Employee Central (EC), Recruiting (RCM), Learning (LMS), Performance & Goals, Compensation, with Complex Data Migrations and Integrations

This UK-based local council is responsible for a wide range of public services, including education, housing, social care, and community health. To modernize their HR operations, reduce administrative overhead, and improve compliance with civil service regulations, the council undertook a full implementation of the SAP SuccessFactors HXM Suite, replacing decades-old legacy systems and spreadsheets with a centralized, cloud-based solution.

Requirements

The council had a unique set of public sector-specific and technical requirements:

1. Full HXM Suite Rollout
  • Deploy SAP SuccessFactors Employee Central, Recruiting, LMS, Performance, Goals, and Compensation modules.
  • Consolidate disparate HR and learning platforms into a single, scalable solution.
2. Complex Legacy Data Migration
  • Migrate HR records from multiple legacy systems, including:
    • Payroll databases
    • Local LMS applications
    • Historical appraisal systems
  • Ensure accurate preservation of learning history, job grades, contracts, and performance data.
3. Third-Party System Integration
  • Integrate with public sector payroll providers, identity management systems, and e-learning content platforms.
  • Enable real-time data flow between SAP SuccessFactors and council-wide reporting tools.
4. Compliance and Security
  • Meet UK public sector data privacy and GDPR standards.
  • Ensure auditability and traceability of all employee data and training records.
5. Workforce Planning and Transparency
  • Deliver robust analytics, workforce dashboards, and equitable compensation processes.
  • Ensure systems support diverse employee populations, including unionized workforces and part-time contracts.

Solution

A phased, agile delivery approach was adopted to manage complexity while ensuring risk mitigation and stakeholder engagement.

1. Full SAP SuccessFactors Suite Implementation
  • Employee Central: Established as the system of record for all employee information across departments.
  • Recruiting & Onboarding: Created a modern, accessible application process aligned with public sector hiring policies.
  • LMS: Implemented to manage mandatory training (e.g., safeguarding, data protection, health & safety), with support for both online and in-person courses.
  • Performance & Goals / Compensation: Enabled structured appraisals and pay progression, integrated with policy-based compensation planning.
2. Legacy Data Migration
  • Extracted and transformed data from 10+ legacy sources using SAP BODS and custom SQL tools.
  • Migrated:
    • 50,000+ learning records
    • 15 years of performance data
    • Complex contractual data tied to job roles and grades
  • Reconciliation scripts and sandbox testing ensured 99%+ data integrity.
3. Third-Party Integrations
  • Integrated with:
    • Public sector payroll platforms (e.g., iTrent, Oracle)
    • MS Active Directory for SSO
    • Learning content providers (e.g., NHS e-Learning, SCORM-compliant vendors)
    • Reporting tools like Power BI and SAP Analytics Cloud
4. Security and Compliance
  • Implemented role-based access control, encrypted data handling, and GDPR audit trails.
  • Designed audit logs to support internal and external audit requirements.
5. Change Management and Training
  • Extensive stakeholder engagement across unions, department heads, and IT.
  • Delivered eLearning, virtual classrooms, and user guides tailored for civil servants.

Benefits

The targeted focus on learning data migration yielded major strategic and operational advantages for GSK:

Category Benefits
HR Transformation Unified HR platform replaced siloed systems, improving process efficiency
Data Integrity 98.9%+ accuracy in migrated data with full audit trail
Compliance Readiness Aligned with GDPR, civil service codes, and audit frameworks
Recruitment Efficiency Reduced time-to-hire by 30% with centralized RCM processes
Learning Management Automated tracking of statutory and mandatory training across all roles
Transparency & Equity Standardized performance and compensation processes across departments
Scalability Platform supports future modules, succession planning, and skills analysis

Conclusion

This full-suite SAP SuccessFactors implementation empowered a UK public sector council to modernize its HR and learning landscape, enhance regulatory compliance, and deliver better employee experiences. With robust integrations, audit-ready data, and automation of key HR functions, the council is now equipped to serve its workforce with greater agility and transparency, ensuring long-term sustainability in the public sector.