• Category: Technology

Overview

A UK-based public sector organization with over 20,000 employees across various departments and regions faced critical challenges with outdated, siloed HR systems. These legacy platforms led to inconsistent HR practices, labor-intensive processes, and poor visibility into workforce data, hampering strategic decision-making.

Transformation Initiative Objectives:
  • Replace fragmented systems with a unified, cloud-based HR platform.
  • Standardize and automate HR processes across all departments.
  • Migrate a large volume of complex legacy data.
  • Integrate with a broad ecosystem of internal and external systems.
  • Ensure compliance with UK public sector regulations and GDPR.

Solution

The organization implemented the full SAP SuccessFactors suite, including
  • Employee Central
  • Recruiting
  • Onboarding
  • Learning
  • Performance & Goals
  • Compensation
  • Succession & Development
Key Solution Highlights
  • Phased Implementation: Rolled out modules in stages to reduce risk and ensure continuous HR operations.
  • Large-Scale Data Migration: Over 3 million records successfully migrated from 7+ legacy HR systems with comprehensive data cleansing and validation.
  • Complex Integrations:
    • SAP BPC (Business Planning and Consolidation) – to align workforce planning with budgeting and forecasting
    • SAP BI (Business Intelligence) – for advanced HR analytics and operational reporting
    • Payroll and pension systems
    • UK government compliance platforms (e.g., HMRC, DBS)
    • Learning and development platforms
    • Identity and access management solutions
  • Change Management: Delivered a robust communication, training, and support strategy to ensure successful user adoption across departments.
  • Compliance & Security: Designed to meet GDPR and UK public sector data protection and audit standards.

Outcome

  • Unified HR Platform: All departments now operate under a consistent, cloud-based HR model.
  • Improved Workforce Insights: Real-time reporting and dashboards via SAP BI allow for smarter, faster decision-making.
  • Strategic Planning Integration: SAP BPC integration enabled seamless workforce planning in alignment with organizational budgets and forecasts.
  • Efficient Operations: Integration with key systems eliminated duplication, reduced manual entry, and streamlined HR workflows.
  • High Adoption Rates: Tailored training programs and intuitive self-service tools led to rapid employee and manager engagement.
  • Audit-Ready Compliance: System design and reporting capabilities ensure alignment with public sector accountability and transparency requirements.

This transformation marked a major milestone in the UK public sector’s digital journey, proving that even complex, large-scale HR transformations can succeed with the right technology and approach.