• Category: Technology

Company Overview

A leading global pharmaceutical company needed to modernize and integrate its HR systems to ensure rigorous compliance with industry regulations, streamline employee training, and centralize document lifecycle management. The initiative involved connecting Workday, SAP SuccessFactors LMS, and Documentum, along with integrating Active Directory (AD) and Single Sign-On (SSO) for secure, user-friendly access across platforms.

Objectives

  • Establish a seamless data flow from Workday to SuccessFactors LMS via APIs.
  • Implement pharma-specific business logic for training and compliance.
  • Ensure full traceability and regulatory audit readiness.
  • Integrate with AD and SSO for enterprise-grade identity management.
  • Connect SuccessFactors LMS to Documentum for document governance.
  • Migrate critical Atlas documents to Documentum and reference them in the LMS.
  • Automate the assignment of training credits based on document approval workflows.

Solution Architecture

Workday to SuccessFactors LMS Integration

1. API Integration:
  • Secure RESTful APIs facilitated employee data, role changes, and organizational updates.
  • Events from Workday (e.g., new hire, promotion) automatically triggered LMS actions.
2. Pharma-Specific Business Logic:
  • Training modules tailored to roles like lab technicians, QA personnel, and clinical researchers.
  • Automatic re-enrollment on SOP changes or audit findings.
3. Traceability & Audit:
  • End-to-end logging with user-level tracking for compliance with FDA 21 CFR Part 11.
  • Daily data sync validation reports accessible to HR and Compliance teams.
4. AD & SSO Integration:
  • Integrated with Microsoft AD using SAML 2.0 SSO.
  • One-click access to Workday, LMS, and Documentum via secure enterprise login.